Cancellation & Return Policy

Make Canvas Prints Cancellation & Return Policy

We want you to be 100% satisfied with your order. We are available every step of the way to ensure you get the best possible quality.

Returns

All of our canvases are custom printed using your design. Because of this, we do not accept any returns for designs that are low resolution, have typos, or if you’ve changed your mind on the design. Our customer service department and design team is available to review your design before your purchase. You can also add a “Proof & Review” to your order and our team will check your order for resolution issues or mistakes.

Damage

During processing, shipping, and customs, occasionally canvases will be damaged. We do inspect each canvas before it ships out to you. As soon as your order is received, please inspect it for damages; you have 5 days from when the order was delivered to report any damage. It is your responsibility to report the damage within 5 days from delivery date. If you are sending the canvas as a gift or to another address, please work with the recipient/s to assess the canvas upon delivery and report any damage within 5 days from the delivery date. If you do find any damage, please take a photo of the canvas and packaging and send it to contact@makecanvasprints.com along with your order ID. We will gladly replace any damaged canvases that are reported properly within 5 days. Otherwise, all custom sales are final.

Report Any Complaints Within 5 Days

If you are not satisfied with the quality of your custom print, please send us an email with your order number, the reason you are not satisfied, and a photo of your print. We must receive this within 5 days from when your product was delivered. Once received, our customer service team will review the issue, assess the photos, and accept on a case by case basis.

All Sales Final After 60 Days

If your order is delayed due to any reason such as copyright infringement, violation of our terms of service or policies, customer requests, or otherwise not processed, then we can cancel and refund your order up to 60 days.   After 60 days, all sales are final and you will receive store credit.  

Cancellation Policy

We cannot cancel orders that have already gone to production.  Because each print is custom, we cannot reuse canvas & inks.  All orders are sent to production the following business day 9am PST, Monday-Friday.  If you need to cancel your order and it has not yet gone to production, email us at contact@makecanvasprints.com with your order# & subject line “CANCEL ORDER#_”.  We cannot guarantee cancellations but will do our best to catch them as fast as possible.  In some cases, a restocking fee of $20 may be charged for a cancellation of products that are partially produced and will be handled on a case-by-case basis.