We want you to be 100% satisfied with your order. We are available every step of the way to ensure you get the best possible quality.
All of our canvases are custom printed using your design. Because of this, we do not accept any returns for designs that are low resolution, have typos, or if you’ve changed your mind on the design. Our customer service department and design team is available to review your design before your purchase. You can also add a “Proof & Review” to your order and our team will check your order for resolution issues or mistakes.
During processing, shipping, and customs, occasionally canvases will be damaged. We do inspect each canvas before it ships out to you. As soon as your order is received, please inspect it for damages. You have 5 days from when the order was delivered to report any damage. If you do find any damage, please take a photo of the canvas and packaging and send it to firstname.lastname@example.org along with your order ID. We will gladly replace any damaged canvases. Otherwise, all custom sales are final.
If you are not satisfied with the quality of your custom print, please send us an email with your order number, the reason you are not satisfied, and a photo of your print. We must receive this within 5 days from when your product was delivered. Once received, our customer service team will review the issue and accept on a case by case basis.
If your order is delayed due to any reason and not processed, we can cancel and refund your order up to 60 days. After 60 days, all sales are final and you will receive store credit.